Privacy Policy

1. Who we are

This Privacy Policy applies to the website customerintelligence.eu and all services offered through it under the Customer Intelligence Program.

For any privacy-related questions, you can reach us at: contact@customerintelligence.eu

2. What data we collect

When you submit the contact form on our website, we collect the following personal data:

• First and last name
• Work email address
• Company name and job role
• Type of advisory program you are interested in
• Any information you voluntarily share in the message field

We do not collect any sensitive personal data (such as health information, political opinions, or financial data).

3. Why we collect your data

Your data is collected solely for the following purposes:

• To respond to your inquiry about the Customer Intelligence Program
• To assess whether our advisory services are a good fit for your organisation
• To follow up on your expressed interest, where relevant
• Where you have explicitly opted in: to send you updates, insights, news, and marketing materials related to the Customer Intelligence Program. You may withdraw this consent at any time by contacting us at contact@customerintelligence.eu

4. Legal basis for processing

We process your personal data under the following lawful bases as defined by the EU General Data Protection Regulation (GDPR):

• Consent — you explicitly tick the consent checkbox before submitting the contact form
• Legitimate interest — to respond to your inquiry and conduct our business activities in a professional manner

5. How long we keep your data

We retain your personal data only for as long as necessary to handle your inquiry and any follow-up communication. If no business relationship is established, data is deleted within 12 months of your last interaction with us.

6. Who has access to your data

Your data is accessible only to the team members of the Customer Intelligence Program directly involved in handling your inquiry. We use Formspree as our form submission processor, which stores submitted form data on our behalf. Formspree processes data in accordance with GDPR requirements. No other third parties receive your personal data.

7. Your rights under GDPR

As a data subject under EU law, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can request that we delete your personal data
• Right to restriction — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to withdraw consent — you can withdraw your consent at any time without affecting the lawfulness of prior processing
• Right to object — you can object to processing based on legitimate interest

To exercise any of these rights, contact us at contact@customerintelligence.eu. We will respond within 30 days.

8. Cookies and tracking

This website does not use tracking cookies, advertising pixels, or analytics services that collect personal data. No third-party tracking scripts are loaded on this site.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted connections (HTTPS).

10. Complaints

If you believe your data has been handled unlawfully, you have the right to lodge a complaint with the relevant supervisory authority. In the EU, this is typically the data protection authority in your country of residence. A full list of EU supervisory authorities is available at edpb.europa.eu.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this page periodically.

For questions about this policy, contact us at contact@customerintelligence.eu.